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Case Management & Patient Journey Specialist (m/w) Cell Therapy #24587
Zum Unternehmen

Optares GmbH & Co. KG
Our client is one of the most innovative and accelerating pharmaceutical companies worldwide.

Be a pioneer in a new and innovative immunoscience cancer cell therapy which will treat patients with low perspective and will move the world of medicine forward!

As soon as possible we are looking for 2 motivated and experienced

Case Management & Patient Journey Specialist (m/w) Cell Therapy
Oncology/Hematology
Standort: Munich
Kennziffer: 24587

Zur Position
Case Management & Patient Journey Specialist (m/w) Cell Therapy #24587
 [Referenznr. 24587]
Aufgaben
Manages patient cases from site identification and patient referral through to axi-cel infusion and post infusion activities
Answers incoming hotline calls from patients, facilities, and internal Account Team members
Demonstrates exemplary customer service to internal and external customers at all times
Aspires to exceed customer timeline commitments and productivity expectations
Acts as the interface between the internal Account and Quality teams regarding site identification, approval, and scheduling training
Acts as the functional expert for the online Hospital Portal within the office based and field teams
Facilitates WebEx technology to virtually connect to center for Account Teams site visit and occasionally is involved in site visits as well
Attends and assists with virtual site visit training as requested by Operations Program Management
Supports all activities within the Patient Identification to Leukapheresis processes; Receipt of Leukapheresis Material to Infusion processes; and the Post Infusion processes
Notifies addresses and solves process issues and/or customer complaints and responds in a timely manner
Anforderungen
Several years of professional experience in a clinical environment e.g. as a case
manager combined with professional expertise in the health care industry e.g. in
quality operations in clinical research / trials within Germany
Has worked in a role involving precise verbal and written communication
related to therapies, devices, medicines, patient care or safety
Has worked in environments that includes call-center-like settings
Experience in the pharmaceutical industry is a must, communication experience
with physicians, nurses and other hospital stakeholders
Strong attention to detail and rigorous data accuracy
Diligent, reliable and willing to ask for help from others
Excellent planning, organizing and time management
Follows procedures and understands their role in operating a high quality process
Makes process improvement suggestions and is always looking to align and optimize
Demonstrated initiative, willingness to do what it takes in support of the customer
Ability to successfully work and collaborate across multiple teams and functions
Experience of using complex IT systems or IT portals in the fields of supply chain management, customer service, procurement is preferred
Demonstrate initiative and a willingness to work hands-on and with a sense of urgency, in a fast-paced rapidly changing environment
Working knowledge of regulatory and compliance
Strong in all values of our customer: integrity, inclusion, teamwork, accountability and excellence
Graduate-level degree is preferred, preferably in communications, science or
counselling
Wir bieten
Seit 2003 vermittelt Optares Medical erfolgreich Fach- und Führungskräfte an Unternehmen der pharmazeutischen, biotechnologischen und medizintechnischen Industrie. Dabei profitieren Sie als Kandidat durch unsere langjährige Branchenexpertise und unser weit reichendes Netzwerk zu den jeweiligen Entscheidungsträgern. Wir ermöglichen Ihnen somit den Zugang zu passgenauen Positionen inklusive echten Herausforderungen und entsprechenden Weiterentwicklungsmöglichkeiten.

Die professionelle, diskrete und transparente Betreuung unserer Kandidaten während des gesamten Bewerbungsprozesses steht dabei für uns im Mittelpunkt.
Gewünschte Qualifikationen

Several years of professional experience in a clinical environment e.g. as a case manager combined with professional expertise in the health care industry e.g. in quality operations in clinical research / trials within Germany; Has worked in a role involving precise verbal and written communication related to therapies, devices, medicines, patient care or safety
Anstellung
Vollzeit
Funktionsbereich
Medizin/Pharma/Sozialwesen
Branche
Pharma/Biotechnologie
Einsatzort (Freitext)
Großraum München
Einsatzort (Region)
(Deutschland) Bayern
Einstellungsdatum
k.A.
Kontakt für Bewerber

Herr Tilman Grumbd
Geschäftsführer
Tel. +49 441 21879-34

Optares GmbH & Co. KG
Personalberatung und -vermittlung
Heiligengeist Höfe 8
26121 Oldenburg
http://www.optares.de

eMail

tilman.grumbd@optares.de

 

 
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