Job-Consult.com - Stellenanzeige Nr. 562149
| letzte Aktualisierung: 20.04.2022 / 09:30 Uhr
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Head of Customer Success Project Management / B B / Initiatives (m/f/ | ||
Zum Unternehmen
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Campusjäger by Workwise |
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Zur Position
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Head of Customer Success Project Management / B B / Initiatives (m/f/ |
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Aufgaben
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Your Responsibilities - You will be responsible for leading and growing a team of world-class CSMs to deliver an exceptional customer experience - You will be responsible for retaining net revenue through churn prevention and strategic customer growth for a portfolio of customers - You will get to know your direct reports and gain an understanding of their client portfolio - You meet the leaders of the internal teams with whom you will work closely - You define initiatives to support your teams goals in achieving their OKRs - You work with cross-functional teams to implement initiatives that drive customer growth - You take care of building and developing a high-performing customer success team that consistently meets or exceeds its objectives - You define team structures and processes that support our plans for rapid growth - You will be responsible for strengthening and deepening client relationships across our client portfolio |
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Anforderungen
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Your Profile - You already have 5+ years of professional experience as a Customer Success Manager, ideally in a B2B SaaS company or in a consulting firm - You should be commercially oriented or have worked in a similar environment - You have experience in building and managing Customer Success teams - You have a degree in business or related field and are passionate about people and cultural issues - You are outgoing, have good communication skills and are not afraid of challenging conversations - You are characterized by an analytical mindset and a structured way of working - You are a team player, like to share your knowledge and dont forget to have fun - You show initiative, take responsibility for your topics and also look outside the box of your colleagues - You can communicate fluently in German and English, French is a plus |
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Wir bieten
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What we offer - A market-competitive salary - Uncapped vacation policy: you decide how many paid vacation days you need and take - Flexible working hours that best suit your way of working, including working remotely - A modern office with your own L&D library, mate drink, beer, cereal, etc. in Berlin, Neukölln - Free language lessons in English and German with Chatterbug - Sustainable company discounts - Visa and relocation support - And, of course, free sessions with your certified coach and full access to our learning platform |
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Gewünschte Qualifikationen
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Anstellung
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Vollzeit | |
Funktionsbereich
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Geschäftsführung/Vorstand/höheres Management | |
Branche
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Sonstige Dienstleistungen | |
Einsatzort (Freitext)
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Stuttgart | |
Einsatzort (Region)
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(Deutschland) Baden-Württemberg | |
Einstellungsdatum
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k.A. | |
Kontakt für Bewerber
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Campusjäger GmbH |
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eMail
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mailto:marie.koenig@campusjaeger.de |
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Hinweis
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Bitte beziehen Sie sich bei Ihrer |